Support
Need help with your gaming experience? VIP Parlour Casino offers comprehensive customer support to ensure your gaming journey remains smooth and enjoyable. Our dedicated support team is ready to assist with any questions or concerns you might have about your account, payments, or gameplay.
24/7 Customer Support
At VIP Parlour Casino, we understand that gaming happens around the clock. That's why our professional support team is available 24 hours a day, 7 days a week. Whether you're playing early in the morning or late at night, help is always just a few clicks away.
Contact Methods
Email Support
For detailed inquiries or issues that aren't urgent, you can reach our support team via email at support@vipparlour.com. Our agents typically respond within 24 hours, providing thorough solutions to your questions.
Live Chat
Need immediate assistance? Our live chat feature connects you directly with a support representative in seconds. This option is perfect for quick questions about bonuses, game rules, or account verification.
Payment Assistance
Having trouble with deposits or withdrawals? Our support team is well-versed in all payment methods offered at VIP Parlour Casino, including:
- Visa and MasterCard transactions
- Cryptocurrency options (Bitcoin, Litecoin, Ethereum, and Ripple)
- Neosurf payments
Whether you need help processing your first deposit to claim the welcome bonus of up to 8,888 AUD or assistance with withdrawing your winnings, our team has you covered.
Game-Related Support
With games from top providers like Evolution Gaming, Betsoft, and Quickspin, our platform offers an extensive gaming library. If you encounter any issues while playing or have questions about specific game features, our support team can help troubleshoot or provide the information you need.
Account Management Help
Our support team can assist with various account-related matters, including:
- Account verification procedures
- Password resets
- Setting responsible gaming limits
- Managing your personal details
- Currency options (EUR, AUD, and various cryptocurrencies)
Frequently Asked Questions
Before contacting support, you might find quick answers in our comprehensive FAQ section. We've compiled answers to the most common questions about registration, bonuses, banking options, and gameplay to save you time.
Commitment to Player Satisfaction
At VIP Parlour Casino, we pride ourselves on providing prompt, professional, and friendly support. Our team is trained to handle each inquiry with care and attention to detail, ensuring your gaming experience remains positive from start to finish.
Remember, our support team isn't just there for troubleshooting—they're also happy to provide information about upcoming promotions, game recommendations, or guidance on responsible gaming practices.